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Anti Human Trafficking Case Manager - English/Spanish

Title: Anti-Human Trafficking Case Manager (English/Spanish)
Department: Bakhita Empowerment Program (Anti-Human Trafficking)
Hours Worked: 37.5 hours/week

Reports to:  Anti Human Trafficking Program Administrator

Supervises:  None

FLSA Status:  Exempt

Location:  Riviera Beach, FL

Essential Duties and Responsibilities:

  • Provide comprehensive victim services to certified victims of human trafficking to include an individual need base plan and intensive case management.
  • Network with partner agencies to refer services
  • Collaborate with Catholic Charities programs in the provision of victim services
  • Meet with human trafficking clients on a regular basis
  • Represent Catholic Charities on the Human Trafficking Task Force
  • Attend PBC Human Trafficking Coalition meetings
  • Coordinate and oversee Catholic Charities community human trafficking education outreach
  • Coordinate and oversee Catholic Charities public awareness campaign
  • Responsible for ongoing needs Assessment
  • Experience in managing the federal grants.
  • Participate in clinical, case reviews with case managers to review the progress, needs, and impediments to safety or self-sufficiency experienced by victims. 

This is a sampling of duties. Other tasks, responsibilities and duties may be assigned as needed.



  • Must have a Bachelor's degree
  • Three or more years of experience in providing direct social services to victims of violence and/or trauma, preferably to survivors of human trafficking, domestic violence, sexual assault and/or torture.
  • Strong interpersonal and organizational skills and excellent verbal and written communication skills are required
  • Must be bilingual English/Spanish
  • Ability to function as part of an interdisciplinary team.
  • Knowledge of community social service resources and local job market
  • Computer skills. MS office and database management.
  • Ability to communicate professionally with applicants, service providers, co-workers and supervisors.
  • Common sense and good judgment in handling day-to-day matters without direct supervision.
  • Ability to forge mutually respectful partnerships with supervisor, co-workers, and clients with an understanding and sensitivity to cultural differences. This sensitivity includes, but is not limited to, characteristics of specific cultural and ethnic groups, religious, various socio-economic groups and those living alternative lifestyles.
  • Ability to work independently, set priorities, and make decisions with minimal supervision.
  • Ability to follow directions and instructions from a supervisor.
  • Organized, self-starter, punctual, honest, courteous, and self-controlled.
  • Knowledge and support of Catholic Social teaching.
  • Florida driver’s license and excellent driving record.
  • Professional telephone manner, interpersonal skills, and the ability to respect confidentiality. Exercise discretion and good business judgment.
  • Ability to work effectively with Diocesan employees, pastors, departments heads, representatives of other agencies, and the general public.
  • Ability to multi-task, work independently, makes responsible judgment calls, and work with others in a team setting.
  • Ability to work irregular hours, willingness to travel throughout the Diocese of Palm Beach to fulfill job requirements, and willingness to respond to emergency situations without notice.
  • Must have a valid Florida driver’s license, excellent driving record, and vehicle.

Physical and Environmental Requirements:

  • Occasional light lifting and carrying of under 15 pounds, moderate carrying and lifting of 15 – 44 pounds and frequent use of both hands and fingers (i.e. typing).
  • Occasional ability of minimal hearing (i.e. driving) and routine hearing (i.e. listening to others in conversation).
  • Work requires specific visual abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.