Samaritan Center Case Manager
Title: Transitional Living or Supported Community Living-Case Manager
Location: Samaritan Center, Vero Beach
Reports to: Assistant Program Administrator
FLSA Status: Non-Exempt
Hours: Full Time (37.5 hrs/wk)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Obtains a comprehensive psycho-social history/family assessment as part of the admission process for new residents.
- Serves on admission’s committee and assist in making a determination as to the eligibility of the client family.
- Identifies the specific and/or special needs of each member of the client family and works collaboratively with them in developing a family service plan.
- Develops a life skill program to assist clients in learning basic life skills.
- Facilitates quarterly parenting program.
- Makes available other community services for Samaritan Center clients by scheduling programs, trainings, presentations, etc. that would be beneficial to the client families.
- Becomes familiar with the social service agencies in Indian River and surrounding countries to ensure appropriate client referrals.
- Meets with each client weekly to provide case management services, service plan review and updates, referrals for financial and medical programs, education or job training, permanent housing, transportation, etc.
- Implements the orderly transition of residents from the shelter setting to a supervised independent living arrangement at the time of discharge from Samaritan Center and provides the after care services.
- Oversees the “After Care” program including follow-up emails, telephone calls, home visits on-site visits and all recordkeeping.
- Shares the on-call visits responsibilities with the Assistant Program Administrator.
- Coordinates(personally and by phone) interventions with other community service providers.
- Attends case conferences, staff meetings and in-service educational presentations.
- Maintains ClientTrack records and statistical reports necessary to achieve goals and accountability.
- Ensures that the closed records are in order and complete.
- Meets weekly with the therapist team and coordinates the case management efforts with the therapeutic process so as to develop a strong clinical approach in reaching and assisting clients as they progress through the Samaritan Center program.
- Participates and functions as a member of the treatment team; leads weekly meetings of therapist team.
- Leads weekly meetings with the resident group.
- Participates in regular staff meetings to evaluate the progress that is being made in accomplishing individual as well as programmatic goals.
- Assists Program Administrator with program evaluation studies regarding admission/referral/discharge of residents; services rendered; policies and procedures; community needs and other aspects of the program and its services.
- Acts as liaison with the public and community agencies requesting information or a tour of the facility.
- Attends community meetings as requested by the Program Administrator.
- Performs administrative duties, according to existing policies and procedures as delegated.
- Attends training sessions as determined by needs outlined in annual evaluation.
- Participates on a CQI team.
This is a sampling of duties. Other tasks, responsibilities and duties may be assigned as needed.
- Bachelor’s degree in Social Work or related field
- 1-3 years of experience preferred
- Familiar with residential settings
- Available for evening hours which is required to adequately provide needed services to client population
- Ability to function as part of an interdisciplinary team
- Knowledge of community social service resources
- Ability to seek out and develop resources for the clients and coordinate an effective case management plan
- An understanding of psycho-social principles, theories and methodology regarding human behavior, motivation and techniques necessary to fulfill professional responsibilities
- Ability to express ideas and recommendations clearly and concisely both orally and written
- CPR certified
- Knowledge and support of Catholic Social teaching
- Florida driver’s license and excellent driving record
- Excellent and professional telephone manner, interpersonal skills, confidentiality.
- Ability to work effectively with employees, department heads, representatives of other agencies and the general public.
- Ability to multi-task, work independently and make responsible judgment calls.
- Computer literate; Microsoft Word and Excel, email and internet usage
- Occasional light lifting and carrying of under 15 pounds
- Occasional moderate carrying and lifting of 15 – 44 pounds
- Frequent use both hands and fingers (i.e. typing)
- Frequent extended periods of sitting
- Occasional periods of standing, kneeling and climbing
- Occasional ability to distinguish basic colors (i.e. graphics)
- Occasional ability of minimal hearing (i.e. driving) and routine hearing (i.e. listening to others in conversation)
- Occasional time spent working closely with others
- Work hours are generally regular; however the job demand may require extended hours from time to time.
- Work involves sitting, standing, walking, bending, stooping, occasional carrying and lifting heavy objects, and other normal office activities.