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About Us

Performance and Quality Improvement

For the past 25 years, Catholic Charities of the Diocese of Palm Beach (CCDPB) has been driven to provide quality services based on our values of faith, respect, and service. We recognize the value of an organizational structure that promotes continuous performance and quality improvement (PQI). Our leaders and staff promote a ‘PQI Culture’ by consistently using data analysis to improve practice and make informed decisions.

We study the performance of our organization and programs using a broad “eagle’s view,” focusing on the achievement of both administrative and programmatic goals. In order to achieve this and hold ourselves accountable to stakeholders, we request input from stakeholders at all levels (employees, volunteers, community partners, clients) and all functional areas of the organization. Our PQI system evaluates our programs in alignment with our values, vision and mission.